Refund & Returns
- Returns: For any return or replacement queries, email us at info@vapesale24.com with the order number.
- Damaged Items: Contact us immediately for items damaged in transit, for possible replacement or refund.
- Reporting Errors: Report any errors or shortages within 3 days of receipt.
- Faulty Items: Notify us within 30 days for faulty items. After this period, returns might not be accepted.
- Change of Mind: For returns due to a change of mind, inform us within 30 days. Items must be in new condition, and the buyer covers return costs.
- Product Condition: We reserve the right to refuse a return or issue a partial refund if the returned item is not in its original condition.
- Warranty: We offer a 90-day warranty on all products, excluding e-liquids and disposable vape pens.
- Return Labels: Provided for faulty items, but not for accidental orders or change of mind.
- Return Address: Contact us for the specific return address.
- Packaging Responsibility: Buyers are responsible for damages caused in return transit due to improper packaging.
- Customer Satisfaction: Our main goal is your complete satisfaction.
- Note on Delivery Returns: Products cannot be returned to the driver/courier upon delivery. Please follow the returns process as described above.
