Effective Date:<\/strong> 07\/15\/2026<\/p>\n At VapeSale24.com<\/strong>, customer satisfaction is important to us. If you need to return a product or believe you have received a defective item, please review the policy below before submitting your request.<\/p>\n If you decide that you no longer want a hardware product you purchased, you may be eligible to return it, provided the following conditions are met.<\/p>\n Hardware products purchased from a VapeSale24 retail location may be returned to any VapeSale24 retail store if:<\/p>\n Eligible products may be refunded or exchanged at the discretion of VapeSale24.<\/p>\n For products purchased through VapeSale24.com<\/strong>, customers must contact our Customer Support team to initiate a return.<\/p>\n Unused and unopened hardware products may be returned within 7 days of delivery<\/strong>.<\/p>\n Customers must obtain return authorization before shipping any product back to VapeSale24.<\/p>\n We understand that purchasing the wrong product can happen.<\/p>\n Eligible hardware products, including vape mods, tanks, and other hardware, may be returned if they meet all of the following requirements:<\/p>\n Returns that do not meet these conditions may be refused.<\/p>\n Due to health, safety, and regulatory requirements, all disposable vape sales are final<\/strong>.<\/p>\n Disposable vape devices cannot be returned or exchanged once they have been opened, activated, or used.<\/p>\n If a disposable vape arrives defective or fails upon first use, customers must notify VapeSale24 within 48 hours of delivery<\/strong>.<\/p>\n To submit a claim, customers must provide:<\/p>\n Approved claims may qualify for a replacement or store credit at VapeSale24’s discretion.<\/p>\n Claims submitted after 48 hours may not be eligible for replacement.<\/p>\n All e-liquid sales are final.<\/strong><\/p>\n Because e-liquids are consumable products, they cannot be returned or exchanged.<\/p>\n Even with tamper-evident packaging, VapeSale24 cannot guarantee that returned e-liquids have not been altered. For the safety of all customers, opened or unopened e-liquids are not eligible for return or refund.<\/p>\n VapeSale24 offers warranty protection for eligible hardware products that are defective due to manufacturing defects.<\/p>\n A defective product is one that fails because of a manufacturing issue and not because of misuse or accidental damage.<\/p>\n Warranty claims must be submitted within 30 days of the original purchase date<\/strong> unless otherwise covered by the manufacturer’s warranty.<\/p>\n The following conditions are considered customer-caused damage and are not covered under the defective return policy:<\/p>\n Products damaged due to user error are not eligible for refund, exchange, or warranty replacement.<\/p>\n To process a defective return, customers must provide:<\/p>\n VapeSale24 reserves the right to inspect all returned products before approving any warranty claim.<\/p>\n Replacement coils and atomizer heads are considered consumable products and are not eligible for return or replacement<\/strong>, except in the event of an official manufacturer recall.<\/p>\n Customers are responsible for return shipping costs unless:<\/p>\n
\nReturns<\/h1>\n
Retail Store Purchases<\/h2>\n
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Online Purchases<\/h2>\n
\nHardware Return Policy<\/h1>\n
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\nDisposable Vape Policy<\/h1>\n
Defective Disposable Devices<\/h3>\n
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\nE-Liquid Returns<\/h1>\n
\nDefective Products<\/h1>\n
\nDamage Not Covered<\/h1>\n
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\nRequirements for Defective Returns<\/h1>\n
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\nCoil Warranty<\/h1>\n
\nReturn Shipping<\/h1>\n